Privacy Policy

Introduction and Scope

This Privacy Policy describes how lio bet collects, uses, and protects the personal information of our users in the Philippines. By using our services, you agree to the practices described in this document.

This policy applies exclusively to the services provided on our platform. It does not extend to third-party websites, external payment gateways, or other platforms you may visit after leaving our site. We encourage you to review the privacy policies of any external services you interact with.

Personal Information We Collect

We collect only the data necessary to provide a secure and compliant gambling experience:

Account and Identity Data

Information provided during registration, such as name, date of birth, and contact details, used to establish your identity and ensure you meet the legal age requirements.

Verification Documents

Copies of government-issued IDs or proof of address provided during the KYC process to prevent fraud and comply with regulatory standards.

Payment Data

Information required to facilitate deposits and withdrawals, processed through our partner payment providers to ensure financial security.

Gaming and Transaction Activity

Logs of your bets, winnings, deposits, and withdrawals, which help us manage your account and detect suspicious betting patterns.

Technical and Device Data

IP addresses, browser types, operating system, and device identifiers collected automatically to optimize site performance and enhance security.

Support Communication

Records of your interactions with our support team via the available channels on this site.

How We Collect Data

We gather information through three primary channels:

Directly from you: Information you enter when registering an account, filling out verification forms, or contacting support.
Automatically: Data collected via cookies and server logs as you navigate the website.
Partner Providers: Data received from our partner payment processors and verification services to confirm the validity of transactions and identities.

Why We Use Data

Your data is processed for the following specific purposes:

Account Management: Creating and maintaining your player profile.
Financial Transactions: Processing your deposits and withdrawals efficiently.
Compliance: Verifying age and identity to prevent underage gambling and identity theft.
Security: Detecting and preventing fraud, multi-accounting, and money laundering.
Personalization: Tailoring the gaming content and interface to your preferences.
Legal Obligations: Fulfilling requirements mandated for gambling operators in the Philippines.
Marketing: Sending promotional updates, provided you have given explicit consent.

When We Share Data

We do not sell your personal data to third parties. We only share information when necessary:

Service Providers: With technical, payment, and identity verification providers essential for operating the platform.
Legal Requirements: When required by law or requested by relevant authorities to comply with legal processes.

How We Protect Data

We implement rigorous security measures to safeguard your information:

Encryption: Using industry-standard encryption for data in transit between your device and our servers.
Access Control: Restricting internal access to personal data to only those employees who require it for their role.
Isolation: Maintaining a clear separation between gaming data and sensitive payment information.
Monitoring: Continuous monitoring of our systems to detect and respond to unauthorized access attempts.

Cookies and Tracking

We use cookies to remember your preferences and ensure the platform functions correctly. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

You have several rights regarding your personal data, which you can exercise by contacting our support team:

Access and Correction: Request a copy of your data or correct any inaccuracies.
Deletion: Request the removal of your personal data.
Portability: Request your data in a structured, machine-readable format.
Objection: Object to specific uses of your data or withdraw your consent for marketing.

Please note that even if you close your account, we are required to retain certain data for a period defined by anti-money laundering and gambling regulations in the Philippines.

How Long We Retain Data

We store your personal information for as long as your account remains active. Once an account is closed, we retain only the data necessary to satisfy our legal, accounting, or regulatory obligations as required by applicable law in the Philippines.

Age Limits

Our services are strictly restricted to individuals aged 18 and older. If we discover that an account has been created by a minor, we will terminate the account immediately and remove all associated personal data. Parents or guardians who believe a minor has created an account may report this through our support channels.

Cross-Border Transfers

Some of our service providers may operate outside of the Philippines. In such cases, we ensure that appropriate safeguards are in place to maintain the security and privacy of your data, regardless of where it is processed.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed about how we handle your data.