How do I claim a promotion?
To claim a promotion, first log into your account and navigate to the promotions section. Browse the available offers, click on the one you want, and read the specific terms. Most offers require you to 'Opt In' or click a claim button before making a deposit or placing a bet to ensure the bonus is tracked.
Why was a promotion not applied to my deposit?
The most common reason is failing to opt in before the deposit was made. Many promotions require active selection in the account dashboard. Additionally, check if your chosen payment method is eligible for that specific offer via the terms link, as some methods may be excluded.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless explicitly stated in the offer's terms. Usually, you must complete the requirements of one active promotion before you can opt into another. Always verify the 'stackability' of an offer by checking the terms link provided with the bonus.
Where do I check the terms for a specific promotion?
Every active offer listed in your account promotions section features a dedicated 'Terms' link. Clicking this will take you to the legally binding rules, including wagering requirements and eligible games, which serve as the final authority for that specific promotion.
Are promotions available on mobile?
Yes, all promotions are fully accessible via mobile browsers and the official app. You can browse categories, opt in to offers, and track your progress using the same account dashboard regardless of the device you are using to play.
What happens if I forget to opt in?
If you forget to opt in prior to the qualifying action, the promotion usually cannot be applied retroactively. We strongly recommend visiting the promotions tab first whenever you plan to deposit or start a new session to ensure you don't miss out.
Can I cancel an active promotion?
In many cases, you can request to cancel a bonus through the support team or account settings, though this often results in the loss of any winnings generated from that bonus. Check the specific terms of the offer to see the cancellation policy.
How do I find out when new promotions are released?
The best way to stay updated is by checking the promotions section of your account regularly or keeping an eye on your registered email and account notifications, where new category updates and seasonal offers are announced.